IT Support
IT support for businesses with DIVINT
IT support for businesses with DIVINT
IT support for businesses with DIVINT
Auditable IT Operations
Auditable IT Operations
Fewer Incidents
Fewer Incidents
Short response times
Short response times
These companies trust DIVINT
These companies trust DIVINT
These companies trust DIVINT
Our IT Support Focus Areas at a Glance
Our IT Support Focus Areas at a Glance
Service Desk & Incident Management
A central point of contact for employees, customers, and stakeholders—accessible 24/7 as needed. Structured ticket handling, clear prioritization, SLAs, and thorough documentation for quick solutions and reduced downtime.
Service Desk & Incident Management
A central point of contact for employees, customers, and stakeholders—accessible 24/7 as needed. Structured ticket handling, clear prioritization, SLAs, and thorough documentation for quick solutions and reduced downtime.
Service Desk & Incident Management
A central point of contact for employees, customers, and stakeholders—accessible 24/7 as needed. Structured ticket handling, clear prioritization, SLAs, and thorough documentation for quick solutions and reduced downtime.
Proactive Monitoring & Maintenance
Continuous monitoring of servers, networks, and cloud workloads. Patch and update management, capacity and performance checks, as well as automated checks to prevent disruptions before they occur.
Proactive Monitoring & Maintenance
Continuous monitoring of servers, networks, and cloud workloads. Patch and update management, capacity and performance checks, as well as automated checks to prevent disruptions before they occur.
Proactive Monitoring & Maintenance
Continuous monitoring of servers, networks, and cloud workloads. Patch and update management, capacity and performance checks, as well as automated checks to prevent disruptions before they occur.
Endpoint & Application Support
Assistance with hardware/software issues, slow computers, office/SaaS applications, printers, and peripherals. Standardized builds, driver and version management enhance stability and user satisfaction.
Endpoint & Application Support
Assistance with hardware/software issues, slow computers, office/SaaS applications, printers, and peripherals. Standardized builds, driver and version management enhance stability and user satisfaction.
Endpoint & Application Support
Assistance with hardware/software issues, slow computers, office/SaaS applications, printers, and peripherals. Standardized builds, driver and version management enhance stability and user satisfaction.
Network & Cloud Support
Error analysis for connection issues, WiFi/VPN support, DNS/DHCP, access and permissions queries. Assistance with migrations and daily operations of Microsoft 365, Google Workspace, and more.
Network & Cloud Support
Error analysis for connection issues, WiFi/VPN support, DNS/DHCP, access and permissions queries. Assistance with migrations and daily operations of Microsoft 365, Google Workspace, and more.
Network & Cloud Support
Error analysis for connection issues, WiFi/VPN support, DNS/DHCP, access and permissions queries. Assistance with migrations and daily operations of Microsoft 365, Google Workspace, and more.
On-/Offboarding & Identity Management
Secure and quick provision of accounts, devices, and access rights. Standardized playbooks for role changes, departmental transfers, and departures – including license reallocation.
On-/Offboarding & Identity Management
Secure and quick provision of accounts, devices, and access rights. Standardized playbooks for role changes, departmental transfers, and departures – including license reallocation.
On-/Offboarding & Identity Management
Secure and quick provision of accounts, devices, and access rights. Standardized playbooks for role changes, departmental transfers, and departures – including license reallocation.
Security Governance & Compliance
External ISB/DSB, guidelines, awareness training, audit trails. Support for ISO 27001, BSI, CIS Controls, and NIS2 implementation for business continuity and incident response.
Security Governance & Compliance
External ISB/DSB, guidelines, awareness training, audit trails. Support for ISO 27001, BSI, CIS Controls, and NIS2 implementation for business continuity and incident response.
Security Governance & Compliance
External ISB/DSB, guidelines, awareness training, audit trails. Support for ISO 27001, BSI, CIS Controls, and NIS2 implementation for business continuity and incident response.
Why IT Support – and What Happens Without It?
With DIVINT as your partner, you benefit from clear advantages. Without IT support, however, typical risks loom:
With DIVINT IT Support
With DIVINT IT Support
Benefits
Noticeably fewer downtimes due to prompt troubleshooting
Higher productivity thanks to stable systems and clear SLAs
Enhanced security levels through updates, patches, and standards
Predictable IT costs through packages/retainers instead of ad-hoc engagements
Happier users through short response times and clear communication
Documented processes and compliance-capable evidence
Without structured IT support
Disadvantages
Frequent interruptions and production stoppages
Cost explosion due to unexpected emergency operations
Security vulnerabilities due to outdated systems and shadow IT
Frustration in teams due to long waiting times and lack of transparency
Data losses due to unverified backups
Lack of traceability in audits
Frequently Asked Questions
What exactly does IT support entail?
A service for effective use of your IT: Service Desk, troubleshooting, monitoring, maintenance, endpoint/application support, network/cloud support, backups/recovery, as well as onboarding/offboarding and license management.
What exactly does IT support entail?
A service for effective use of your IT: Service Desk, troubleshooting, monitoring, maintenance, endpoint/application support, network/cloud support, backups/recovery, as well as onboarding/offboarding and license management.
For which company sizes is IT support beneficial?
For everyone – as the number of employees grows to 20–50, the complexity usually increases. Structured IT support with clear SLAs then becomes a productivity and security factor.
For which company sizes is IT support beneficial?
For everyone – as the number of employees grows to 20–50, the complexity usually increases. Structured IT support with clear SLAs then becomes a productivity and security factor.
How does a collaboration begin?
With a brief IT health check: Capture systems, processes, SLAs, and risks, define quick wins, and create a roadmap. Followed by a pilot phase (e.g., service desk + monitoring) and gradual expansion.
How does a collaboration begin?
With a brief IT health check: Capture systems, processes, SLAs, and risks, define quick wins, and create a roadmap. Followed by a pilot phase (e.g., service desk + monitoring) and gradual expansion.
Are internal specialist departments involved?
Yes. We closely collaborate with internal IT and the specialized departments, taking on operational tasks and supporting teams – knowledge is documented and embedded internally.
Are internal specialist departments involved?
Yes. We closely collaborate with internal IT and the specialized departments, taking on operational tasks and supporting teams – knowledge is documented and embedded internally.
How long does the onboarding process take?
Depending on the scope, usually 2-6 weeks: inventory, monitoring integration, backup verification, standard playbooks, SLA definition, handover to regular operations.
How long does the onboarding process take?
Depending on the scope, usually 2-6 weeks: inventory, monitoring integration, backup verification, standard playbooks, SLA definition, handover to regular operations.
Are support services also available remotely?
Yes. Remote-first for service desk, monitoring, and many configurations; on-site deployments as needed (e.g., hardware, network technology).
Are support services also available remotely?
Yes. Remote-first for service desk, monitoring, and many configurations; on-site deployments as needed (e.g., hardware, network technology).
How is the service billed?
Transparent: Fixed price for onboarding/assessments, retainer for operations (tiered SLA), or time & materials for special projects/migrations.
How is the service billed?
Transparent: Fixed price for onboarding/assessments, retainer for operations (tiered SLA), or time & materials for special projects/migrations.
Which tools and technologies are supported?
Common ITSM/ticketing, RMM, endpoint management, and collaboration platforms (e.g., Microsoft 365, Google Workspace) – vendor-neutral, with a focus on compatibility and security.
Which tools and technologies are supported?
Common ITSM/ticketing, RMM, endpoint management, and collaboration platforms (e.g., Microsoft 365, Google Workspace) – vendor-neutral, with a focus on compatibility and security.
What results are realistic?
Fewer incidents and faster recovery, reduced unplanned costs, higher user satisfaction, and a stable, auditable IT operation.
What results are realistic?
Fewer incidents and faster recovery, reduced unplanned costs, higher user satisfaction, and a stable, auditable IT operation.
How does IT support address security and compliance?
Through patch/update standards, role/permission concepts, documented processes, backup/recovery tests, and audit trails – the foundation for GDPR/ISO-compliant evidence.
How does IT support address security and compliance?
Through patch/update standards, role/permission concepts, documented processes, backup/recovery tests, and audit trails – the foundation for GDPR/ISO-compliant evidence.
Thang Nguyen
CEO, DIVINT
In a complimentary consultation, discover how Fabric can transform your business
Thang Nguyen
CEO, DIVINT
In a complimentary consultation, discover how Fabric can transform your business
Thang Nguyen
CEO, DIVINT
In a complimentary consultation, discover how Fabric can transform your business